Frequently Asked Questions (FAQs)
Do you keep a copy of my processed files?
No, your files remain yours. They are temporarily stored for up to 2 hours for download purposes and are then permanently deleted from our servers. You can also manually delete them after processing. Files are never checked, copied, or analyzed.
Are my files secure?
Yes. All uploads use HTTPS/SSL encryption for security. End-to-end encryption is also applied to maintain privacy. Our service complies with strict data protection regulations.
What are the system requirements?
Our tools run smoothly on most modern browsers, including Chrome, Firefox, Safari, and Microsoft Edge. If you encounter issues, try using Incognito mode.
Why didn’t I receive my confirmation email?
Emails should arrive immediately, but delays can occur. If you don’t receive it within 30 minutes, check your Spam/Trash folder or contact support.
How can I upload my files?
You can drag and drop files onto the upload area or select them manually. You may also import files from cloud storage services.
Can I convert scanned PDFs into editable documents?
Yes, converting scanned PDFs requires Optical Character Recognition (OCR), which extracts text from scanned documents and makes them editable.
Why is my file conversion taking so long?
Conversion speed depends on factors such as your internet connection, file size, and server traffic.
Why convert image formats?
Different formats serve different purposes. For example, JPG is best for photographs, PNG supports transparency, and WEBP is optimized for web use.
Can I batch convert multiple files at once?
Yes, multiple files can be processed simultaneously to save time.
Is there a file size limit for conversions?
Limits vary depending on the tool used. Check the specific tool for size restrictions.
Do you support file format conversions other than images?
Yes, our tools support document, video, and audio conversions in addition to images.
